At eSanitaryware, we are committed to providing you with fast, reliable, and completely free shipping on all orders.
1. Free Shipping
We offer free standard shipping on all products, with no minimum purchase required. There are no hidden fees or surprise charges—what you see is what you pay.
2. Processing Time
- Orders are typically processed within 1–3 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Time
- Estimated delivery time varies by destination:
- Domestic (China): 2–5 business days
- International: 7–20 business days, depending on the destination and customs clearance
- We will provide tracking information as soon as your order is shipped.
4. Shipping Coverage
We currently ship to most countries worldwide. If your country is not available at checkout, please contact us for assistance.
5. Order Tracking
Once your order is shipped, we will send you a tracking number via email or WhatsApp. You can track your package using the carrier’s website or the tracking link provided.
6. Delivery Issues
If your package is delayed, lost, or damaged in transit, please contact us at:
Email: service@e-sanitaryware.com
WhatsApp: +86-18123926737
We will work with the shipping provider to resolve the issue as quickly as possible.
7. Customs & Duties (For International Orders)
While we offer free shipping, buyers are responsible for any customs duties, taxes, or import fees that may apply in their country. Please check with your local customs office for more information.
8. Questions?
If you have any questions about your shipment, feel free to contact our customer service team.
